Privacy Policy
bythen Pte. Ltd. (“bythen,” “we,” “us,” or “our”) operates the bythen platform, accessible via our mobile applications, web applications, and website (collectively referred to as the “Platform” or “Services”).
We prioritize the protection and confidentiality of your information. This Privacy Policy outlines how we collect, store, use, and share your data when you interact with our Services, including your experiences with our digital avatars and 3D creative tools.
Through your use of the Platform, you may provide information when customizing and interacting with your digital avatar, accessing our creative tools, or engaging with our community features. We use this information strictly as outlined in this Privacy Policy—to offer you a personalized, engaging experience and continuously improve our Services. Your interactions on the Platform are processed securely, and we do not use or disclose your personal conversations or content for marketing purposes.
Any undefined terms in this Policy have the meanings assigned to them in our Terms of Use. If you have questions or concerns, please contact us at hello@bythen.ai.
1. Personal Information We Collect
A. Information You Provide Directly
You may share various types of information with us depending on how you use the bythen platform.
- Creating Account in bythen: When you create an account, we collect information such as wallet address, NFT that you own inside your wallet, username, email, and social media.
- Purchase from bythen Web Store: If you want to make a purchase from the bythen Store, we will collect information related to the payment information such as payment method (like using ETH or other payment currency), and other information to complete the transaction.
- When Using Our Services: When users interact with our platform, we collect information related to the interaction with their Bytes, including the settings users apply to their Bytes and any content they create through our platform.
- Additional Information: In addition to our service, if users participate in events, surveys, and customer satisfaction initiatives.
B. Information Collected Automatically
- Data in Your Wallet: This includes NFTs held in your wallet as well as those in any delegates which are collected automatically.
- Purchase from bythen Web Store: If you want to make a purchase from the bythen Store, we will collect information related to the payment information such as payment method (like using ETH or other payment currency), and other information to complete the transaction.
- When Using Our Services: When users interact with our platform, we collect information related to the interaction with their Bytes, including the settings users apply to their Bytes and any content they create through our platform. Additional Information: In addition to our service, if users participate in events, surveys, and customer satisfaction initiatives.
- When Purchasing Our Product: When purchases are made through our platform, we collect transaction details, including type of transaction, purchase date, price, referral code, and payment or redemption method. bythen utilizes technologies such as cookies, log files, and similar tools for data collection.
These tools help us recognize your device and understand interactions, supporting key functions such as user authentication, saving login information like wallet credentials and tracking usage data including links clicked and pages visited.
Additionally, device information such as IP address, browser type, settings, and session details (e.g., time and date) is collected to improve functionality and ensure security. Certain features on the platform may involve third-party technologies that also employ automated data collection, subject to the privacy policies of those providers.
C. Information Collected from Other Sources
We may also receive information about you from third-party service providers or other platforms to track usage statistics and analyze how users interact with our platform. This data may include, but is not limited to:
- Information from communication platforms utilised in the User's activities on bythen, such as Meta Mask, Wallet Connect, X (formerly Twitter), Discord, or other third-party platforms.
- Data obtained through Google Analytics regarding the User's interactions with the platform.
- Transaction related to products on bythen through Alchemy, including digital payment information used by the User.
- Data originating from other third-party applications that are integrated with bythen's services.
2. How We Use Your Personal Data
In general, we use the information we collect to support, enhance, personalize, analyze, and promote the bythen platform:
A. Product Usage
We use the information we collect to display user profiles, manage rewards, prove of ownership, and enable access to bythen features based on NFTs stored in user wallets. Improve our products and services:
- To offer, manage, and enhance landing page experiences, web functionality, preferred collections, personalized recommendations, and featured products for a customized user journey;
- Communicate with you about products, services, offers, promotions, and provide customer support.
- Monitor and analyze trends, usage, and activities in connection with our products and services.
B. Monitoring and Protecting the Services
We prevent fraud, criminal activity, and misuse of our services, and ensure the security of our IT systems, architecture and networks (including testing, system maintenance, support, and hosting of data).
In certain circumstances, bythen may need to use or disclose User's Personal Data to comply with law enforcement requests or to fulfill legal obligations under applicable laws and regulations. This may include situations involving disputes or legal proceedings between a User and bythen, or in cases of alleged criminal activity, such as fraud or data theft.
3. How We Share Your Information
bythen is committed to maintaining the confidentiality of User's Personal Data that it controls and ensures that there is no disclosure, sale, transfer, distribution, or lending of User's Personal Data to third parties without the User's consent, except in the following cases:
- With Other Users: Information like your username, level, or tier may be visible to others on the platform to support features such as community engagement.
- Public: Information such as your display name and content you create may be generally accessible to others on and beyond the platform (e.g., if shared to social media). This helps facilitate engagement and discoverability within the bythen community.
- In Corporate Transactions: In connection with certain types of corporate transactions, such as a restructuring or the sale of all or a significant portion of bythen's business.
- To Comply with Legal Obligations or Protect Users: When we believe it is necessary to comply with legal obligations or to protect you, bythen, or others (for example, in response to a court order or subpoena, as part of an investigation into fraud or other illegal activities, or violations of our terms or policies, or if needed to prevent death or serious harm to individuals or property).
- With Other bythen Entities: We may share user data with its subsidiaries or affiliated companies for operational support, including service improvements and joint marketing efforts, provided these entities adhere to the same privacy standards.
4. Customer Rights and Responsibilities
A. User Rights:
- Access and Control: Users have the right to access, update, or request the deletion of their personal information stored by bythen. They may also request a copy of their data in a user-friendly format and withdraw consent for data processing at any time, subject to this privacy policy and legal obligations.
- Transparency: Users have the right to understand how their data is processed, stored, and protected. bythen will provide clear information on data processing purposes, parties with access, and applied security measures as requested.
- Data Protection: User's personal data will be protected against unauthorized access or use. In case of a data breach with potential risk to Users, bythen will notify affected parties following this policy and applicable laws.
- Service Updates: Users may request information on updates, changes, or discontinuation of services or products, including any impacts on their personal data.
B. User Responsibilities:
- Accurate Information: Users are responsible for providing accurate, complete, and up-to-date information when registering or using bythen's products and services. Inaccurate information may impact access to and quality of services.
- Account Security: Users must maintain the confidentiality of their account information, including passwords and login credentials, and are prohibited from sharing account access with third parties. Users must maintain the confidentiality of their account information, including passwords and login credentials, and are prohibited from sharing account access with third parties.
- Compliance: Users agree to comply with all bythen policies, terms of use, and applicable laws. Using bythen's services for illegal activities or in violation of bythen's terms is strictly prohibited.
- Responsible Usage: Users are required to use bythen's services responsibly, without abusing, damaging, or disrupting the platform's operation. Attempts to hack, damage, or unlawfully access bythen's systems are prohibited.
- Indemnification: Users indemnify bythen from any losses or claims arising from their actions while using bythen's services.
- Enforcement Actions: If a User violates the terms or applicable laws, bythen reserves the right to take appropriate action, including suspending or deleting the User's account and reporting to relevant authorities as outlined in this Privacy Policy.
5. Children's Privacy
A. Our products are not intended for individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, you may contact us as set forth in “Contact Us” below.
B. If your child has obtained permission from you to purchase and use our products, you as the parent or guardian assume full responsibility for all actions taken by your child.
C. If we find that a child has provided us with Personal Information in violation of applicable law, we will promptly take steps to delete such information or take any necessary action without requiring consent from the previous account holder, unless we have a legal obligation to keep it.
6. Security of Your Personal Information
A. Data Security:
While bythen employs strong security measures, it's important to recognize that no internet transmission is entirely secure or error-free. Users should be mindful of this when sharing sensitive information through bythen's web, bythen's app, or to bythen's social media, and consider carefully what details they transmit. Additionally, bythen cannot be held responsible for any circumvention of privacy settings or security measures on its platform or third-party websites.
B. Data Storage and Encryption:
bythen uses secure servers and encryption protocols to store and protect personal information from unauthorized access or disclosure. Where possible, sensitive information is encrypted during storage and transmission to provide an additional layer of security.
bythen will delete and/or anonymize User's Personal Data under its control when:
- The Personal Data is no longer needed to fulfill the purpose for which it was collected, and
- Retention is no longer required to comply with applicable laws and regulations.
7. Links to Other Websites
bythen may include links to external websites, such as Meta Mask, Wallet Connect, X (formerly Twitter), Discord, or other third-party platforms, for user convenience. However, once you click on these links and leave our platform, we are not responsible for the privacy practices, security measures, or data collection policies of those external sites. These third-party websites may have their own privacy policies and Terms of Use , which you are encouraged to review. bythen disclaims any liability for issues arising from interactions with these external websites.
8. Changes to the Privacy Policy
A. bythen reserves the right to modify or update this Privacy Policy from time to time to reflect changes in internal practices, accommodate new technologies, or comply with applicable laws and regulations. Any changes made will take effect immediately upon the publication of the updated policy.
B. Any changes to the Privacy Policy will be communicated to Users through the bythen’s platform, whether through in-app notifications, website updates, or other relevant communication channels such as app notifications. Users are expected to pay attention to these notices to stay informed about the latest updates.
C. Users are encouraged to periodically review this Privacy Policy to stay informed about how bythen collects, uses, and protects their personal data. bythen will provide easy access to Users to view the latest version of the Privacy Policy.
D. By continuing to use bythen's product after changes to this Privacy Policy have taken effect, Users are deemed to have accepted the updated policy. If Users do not agree with the changes, they have the right to discontinue using bythen's product or contact bythen for further clarification.
E. If significant changes are made regarding how User's personal data is collected, used, or shared, bythen will provide direct notice to Users. This may include notifications via in-app notifications, or other direct communication methods to ensure Users are fully aware of the impact of such changes.
9. Contact Us
If you have any questions or concerns, you can reach us at customer@bythen.ai or our social media handle @bythenAI.